February 23, 2021
Rochelle Hood
Tailoring Your Customer Experience
Have you read a review on Trip Advisor or seen a comment on Next Door from a customer raving about a product or service and thought “I wish that was my business they were talking about?” Exceptional customer experiences can create customer enthusiasts willing to share their unsolicited admiration in a way that not even the priciest marketing campaign can deliver. Paying attention to little details and learning from data you have already captured about your customers can unlock the means to tailor an experience that will be front of mind with your customers. Best of all this can be accomplished without a large investment in technology, marketing campaigns or branding.
To help paint the picture of how to design an experience that stands out, Rochelle will include direct examples from multiple types of businesses/organizations including: e-Commerce, non-profit, professional services and physical storefront.
Rochelle Hood is the President and Managing Director of PINK Consulting, a project management, process intelligence and customer experience consulting firm. Rochelle is an experienced program manager, operations leader, and process optimization professional with specialization in Shared Services, Contact Center Operations, Procure to Pay Service Delivery and IT Project Management. In addition, Rochelle is a certified Project Management Professional (PMP) and a Lean Six Sigma Green Belt. She holds a BS in Accounting and a Master in Business Administration (MBA). Rochelle currently serves on the Advisory Board for Global Business Academy headquartered in Amsterdam, and is a volunteer leader on the Digital Events team of the Project Management Institute United Kingdom chapter.
MENU SELECTIONS
Mixed greens salad, Mandarin orange, dried cranberries, toasted pecans, red onion, tomato and white balsamic vinaigrette
Choice of:
Pan seared chicken breast
or
Pan seared salmon
or
Eggplant Fritters
All entrees served with Mediterranean cauliflower rice pilaf, olives, sundried tomato, feta cheese, roast tomato wine sauce, grilled asparagus
Meal includes rolls and butter, coffee or tea
Glass of Wine - $9.00
RESERVATIONS ARE REQUIRED
The Yacht Club has COVID-19 health and safety protocols in place as recommended by CDC guidelines. Measures will be taken to keep our members and guests socially distanced.
***REGISTRATIONS AND CANCELLATIONS ARE ONLY ACCEPTED UNTIL 5 PM ON THE MONDAY PRIOR TO THE EVENT*** RESERVE NOW!
abwaoceanside@gmail.com
Online Excel Training Series 4
"Financial Functions, Data Tables, and Amortization Schedules"
Join us as we explore the power of Microsoft Excel! In each quarterly session, the Oceanside Charter Chapter will provide insightful and useful Excel topics. We encourage even the experienced user to join us as we share "tips and tricks" to leverage the power of Excel.
Objectives include:
- Format a consolidated worksheet
- Fill using a linear series
- Use date, time and rounding functions
- Apply a cutom format code
- Create a new cell style
- Copy a worksheet
- Drill to add data to multiple worksheets at the same time
- Select and deselect sheet combinations
- Enter formulas that use 3-D cell references
- Use the Paste gallery
- Format a 3-D pie chart with an explodedslice and lead lines
- Save individual worksheets as separate workbook files
- View and hide multiple workbooks
- Consolidate data by linking separate workbooks
All topics are taught in the order of the modules in the optional textbook, Microsoft Office 365 & Excel 2016: Comprehensive,(Shelly Cashman) ISBN:9781305870710. Textbook can be purchased from various online retailers.
Maximum: 95 registrants per training session
Location: Zoom
When: Saturday, April 24, 2021, 1:00-3:00 PM EST
Instructors: Cindy Schmitt and Andrea Ellis
Cost:
- Non-ABWA Member: $40/session
- ABWA Member: $25/session
Payments are non-refundable. Each 2-hour workshop session includes email and phone support for 30 days.
Fees for the training workshop will be waived for ABWA members (limited to 2 per ABWA league) who have been financially impacted by the pandemic due to job loss or reduction of wages/business earnings, illness from the virus or out of work to provide care for a family member or friend. To request a waiver, email abwaoceanside@gmail.com. Please include your name, league and a brief description of impact.
Online Excel Training Registration & Payment
(All proceeds benefit the Oceanside Charter Chapter Professional Development and Education programs.)
TERRI LYNN CHOCOLATES & NUTS FUNDRAISER!
Our Chapter is working to help women in our community. You can help too by purchasing these delicious nuts, snacks, and chocolates. Every purchase will bring us one step closer to helping women grow personally and professionally. Please help us with a purchase today!
A portion of every product sold on this fundraising website benefits ABWA Oceanside Charter Chapter!
